Privacy Policy

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Last Updated: [1/12/2024]

This Privacy Policy pertains to Riverbend Industries Inc. and its related entities and their affiliates (collectively “Riverbend”, “we”, “us”, or “our”) and informs our users (“user(s)”, “you”, or “your”) about how we may collect and use the personal information that you provide on our websites (our “Sites”), the manner in which we may use such information, how we protect it, and the choices available to you regarding our use of your personal information.

We may modify or supplement this Privacy Policy from time to time by posting those changes on this page. Any changes will become effective as of the date of posting. Please review this Privacy Policy often so you are always fully informed of any changes.

This Privacy Policy is binding on all those who access, visit, and/or use our Sites and the services associated with the Sites (collectively, the “Services”), whether acting as an individual or on behalf of an entity.  If you do not agree to be bound by this Privacy Policy, then do not access or use the Sites or the Services.

This Privacy Policy is part of our Terms of Use, which govern your use of the Sites and Services. By using our Sites, contacting us to inquire about our Services or products, or otherwise providing us with information, you consent to our Privacy Policy and agree to our Terms of Use.

This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties, which are governed by their respective privacy policies.

If you have any questions about this Privacy Policy, please contact us as directed below.

Collection and Retention of Information

When you visit our Sites, we may ask you to provide certain information about yourself, including your name, mailing address, email address, and phone number. It may also include demographic information including postal code, product preferences and interests.  This and other personal information may be collected when you do the following:

Request information from us through our “Contact Us” page or by signing up for an account, email updates or newsletters;

Contact us regarding products or services or to request a quote;

Apply for employment with us;

Purchase products or services through our Sites;

Post user-generated content on any of our Sites; or

Otherwise interact with our Sites or our representatives.

In other instances, we (or qualified contractors/vendors on our behalf) may automatically collect some non-personally identifiable computer information regarding your use of our Sites, such as the type of computer operating system you are using and the web browser that you are using, as well as information regarding your Internet service provider, IP address, device characteristics, device location and the frequency with which you visit various parts of our web sites.

If you decide to make a payment for any of our products and services, your financial data, which may include your bank account and payment card details, will be collected and processed by our external payment service provider. We will not have access to, collect, use, store or transfer your financial data.

For location information, we may use this information to provide customized Services, content, promotional offers, and other information that may be of interest to you.  If you no longer wish for us or our service providers to collect and use location information, you may disable the location features on your device. Consult your device manufacturer settings for instructions. Please note that if you disable such features, your ability to access certain features, Services, content, promotions, or products may be limited or disabled.

We may use various methods and technologies to store or collect usage data (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your device. We may also use tracking products, which may perform the same or similar functions.  A few of the Tracking Technologies and products used on the Sites, include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):

Exemplar Tracking Technologies

Cookies.  A cookie is a file placed on a device to uniquely identify your browser or to store information on your device. Our Sites may use HTTP cookies, HTML5 cookies, Flash cookies and other types of cookie technology to store information on local storage. 

Web Beacons.  A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Sites’ pages and messages. 

Embedded Scripts.  An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. 

ETag, or entity tag.  An Etag or entity tag is a feature of the cache in browsers.  It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. 

Browser Fingerprinting. Collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.

Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user). 

Exemplar Tracking Products

  • Google Analytics
  • Google Ads
  • Quantcast
  • Microsoft Clarity
  • Google Tag manager
  • Clearbit
  • OptinMonster
  • Captchas
  • Google Maps
  • Jetpack
  • WPForms

We may use Tracking Technologies and tracking products for a variety of purposes, including:

To allow you to use and access the Sites, including for the prevention of fraudulent activity and improved security functionality.

To assess the performance of the Sites, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Sites; To offer you enhanced functionality when accessing the Sites, including identifying you when you sign into our Sites or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and

To deliver content relevant to your interests on our Sites and third‑party sites based on how you interact with our advertisements and/or content.

We may, from time to time, offer forums or the ability to comment or post content through some of our Sites. If you post personally identifiable information on our Sites, you should be aware that such information could be read, collected or used by other users. We are not responsible for any personally identifiable information you choose to publish through such forums.

Children’s Data Protection and Parental Responsibility

We recognize the importance of children’s safety and privacy. Our services are intended for audiences over the age of 18.  Our Sites are not designed to attract children and are not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. Minors under the age of 16 (but older than 12) may use the Sites only under the supervision of a parent or legal guardian who agrees to be bound by the Sites’ Terms of Use.  If you are the parent or guardian of a child under 13 who has provided her or his information to us, please contact us at privacy@riverbendindustries.com to request the deletion of that information.

Our Use and Disclosure of Information

We may use your information (email address, telephone number, etc.) to:

Respond to requests for product information and quotes;

Fulfill purchases of products and services;

Follow-up with you when you have submitted information via the Contact Us portion of the Sites,

Send you marketing information about our products and services (including the products and services of our related entities);

Send you email communications and newsletters, improve the effectiveness of our Sites;

Understand more information about the users of our Sites;

Protect the security and integrity of our Sites;

Comply with applicable laws, rules and regulations;

For internal business purposes; and

For any other purposes disclosed to you at the time you provide your information to us or as otherwise described in this Privacy Policy.

We may share the information that we collect as necessary with our third-party agents or contractors, who assist in providing support for our internal operations and with whom we have obtained contractual confidentiality obligations regarding user information and, unless you have withdrawn your consent to such sharing or have expressed a preference otherwise, with our corporate affiliates if your interaction with us indicates that you may be interested in the products and/or services of those affiliates.

We also may use this information to notify you of new or special programs and offerings. If you do not want any such updates, simply opt out of those communications by sending an email to privacy@riverbendindustries.com, indicating “Privacy Opt Out” in the subject line. You may opt-out any time by selecting the “unsubscribe” option at the bottom of the email.

We may aggregate, de-identify, and/or anonymize any information collected through the Sites or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-personal information) for any purpose, including without limitation, for research and marketing purposes, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.

We also may share your information, including your personal information, with our affiliates and other third parties, such as companies with whom we have marketing or other relationships, for direct marketing purposes. In addition, we may share the information we have collected about you, including personal information, as disclosed at the time you provide your information and as described in this Privacy Policy.

We may use email addresses and usernames to track usage and to ensure users are following our Terms of Use. In addition, we may use an email address, username, or IP address to ban a user temporarily or permanently from any Site that the user engages in any inappropriate manner. WE RESERVE THE RIGHT TO TEMPORARILY OR PERMANENTLY BAN ANY USER AT ANY TIME WHO VIOLATES OUR TERMS OF USE.

We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to data processors who act on our behalf (service providers or other group companies who provide support for the operations of our Sites and who do not use or disclose the information for any other purpose). To the extent permitted by applicable law, we also may disclose personally identifiable information in response to a law enforcement agency’s request or other public agency’s (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our Sites protect the security or integrity of our Sites and networks, and/or enable us to take precautions against liability, misuse or unauthorized use.

If we sell all or part of our business or make a sale or transfer of our assets or are otherwise involved in a merger or business transfer, we may transfer personally identifiable information to a third party as part of that transaction, to the fullest extent permitted by applicable law and your use of our Sites pursuant to this Privacy Policy evidences your consent thereto.

In the preceding twelve (12) months, Riverbend has not disclosed personal information for a business purpose.

In the preceding twelve (12) months, Riverbend has not sold personal information.

Consent and Removal

By using our Sites, providing us with your information and/or completing a transaction with us (as applicable in your jurisdiction), you are consenting to our collection and use of your information, as provided above. You may revoke this consent at any time by contacting us at the contact information provided below and your subscription will be cancelled and no such further access to our Sites will be available.

Security

We incorporate commercially reasonable safeguards to help protect and secure your personal information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you provide us with your information at your own risk.

If you have any questions about security on our Services or if you become aware of any unauthorized use of an account or suspect a security breach, notify us immediately via email at privacy@riverbendindustries.com. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

Linked Websites

For your convenience, the Sites and this Privacy Policy may contain links to other websites. We are not responsible for the privacy practices, advertising, products, services, or the content of such other websites. None of the links on the Sites should be deemed to imply that we endorse or have any affiliation with the links.

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR or you are a resident of or located within the European Economic Area (EEA), you have certain additional data protection rights. These rights include:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your personal information.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Legal Basis for Processing Personal Information Under GDPR

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it.

We may process your personal information because:

We need to perform a contract with you;

You have given us permission to do so;

The processing is in our legitimate interests and it is not overridden by your rights; or

To comply with the law.

 

Retention of Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is data collected automatically either generated by the use of the Sites or from the Sites’ infrastructure itself (for example, the duration of a page visit). Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Sites or we are legally obligated to retain this data for longer periods.

Transfer of Information

Your information, including personal information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Personal Information

Disclosure for Law Enforcement – Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your personal information in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend our rights or property

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Information

The security of your personal information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Please note that we may ask you to verify your identity before responding to such requests.

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope that we can assist with any queries or concerns you may have about our use of your personal information first. 

For more information, please contact your local data protection authority in the EEA.


Last Updated: 1/12/2024

This Privacy Notice ("Notice") provides additional specific information for "Consumers" as defined in the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act ("CPRA"). This Notice is a supplement to other privacy policies or notices issued by Riverbend, Inc ("Company", "We", "Us", or "Our"). In the event of a conflict between any other Riverbend, Inc policy, statement, or notice and this Notice, this Notice will prevail as to California Consumers and their rights under the CCPA and CPRA.

In accordance with the CCPA's and CPRA's requirements, this Notice describes our collection, use, disclosure of California Consumers' "Personal Information" or "PI" as defined by the CCPA and CPRA, as well as the rights California Consumers have under the CCPA and CPRA. Terms defined in the CCPA and CPRA that are used in this Notice have the same meanings as the CCPA and CPRA.

The following rights are also available to residents of the following states:

  • The Right to Opt Out of Certain Processing: Colorado, Connecticut, Virginia
  • The Right to Opt In for Sensitive Data Processing: Colorado, Connecticut, Virginia
  • The Right Against Automated Decision Making: Colorado, Connecticut, Virginia

Disclosure of Personal Information, No Sale:

Riverbend has not sold Personal Information (as defined or as contemplated by the CCPA or CPRA) in the preceding twelve (12) months. As defined and contemplated by the CCPA and CPRA, Riverbend does not sell Personal Information of minors under the age of sixteen (16).

California Consumer Privacy Rights

As a California Consumer, you have the following rights:

  • Right to Disclosure: California Consumers have a right to request information from us regarding the Personal Information we collect and disclose for business purposes about you, the consumer.
  • Right to Deletion: In certain circumstances, you have the right to request we delete Personal Information we collected from you.
  • Right to Non-Discrimination: Riverbend will not discriminate against California Consumers for exercising their rights under the CCPA or CPRA.
  • The Right to Opt-Out of the Sharing of Your Personal Information
  • The Right to Correct Inaccurate Personal Information
  • The Right to Limit Use and Disclosure of Sensitive Personal Information
  • The Right Against Automated Decision Making

Collection and Use of Personal Information

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information").

The following is a description of our data collection practices, including the personal data we may collect, the source of that information, the purposes for which we collect information (in addition to as otherwise set forth herein), and whether we disclose that information to external parties. We may use any and all of the information for any purposes described in this Privacy Notice. We may not collect additional categories of personal information or use personal information collected for additional purposes that are incompatible with the disclosed purposes for which the personal information was collected, without providing consumers with notice.

Our collection, use, retention, and sharing of a consumer's personal information shall be necessary and proportionate to achieve the purposes for which such information is collected or processed, or for another disclosed purpose that is compatible with the context in which the personal information was collected, and not further processed in a manner that is incompatible with those purposes.

We may not retain a consumer's personal information or sensitive personal information for each disclosed purpose for which the personal information was collected for longer than is reasonably necessary for that disclosed purpose.

We collect personal information directly from you, from your browser or device when you visit our websites, from third parties that you permit to share your information or from third parties that share public information about you, as stated above.

See the section above, "How We Use Personal Information," to understand how we use the personal information collected from California consumers.

Below is a list of categories of personal information and a discussion as to whether we have collected any such information within the past twelve (12) months:

PERSONAL IDENTIFIERS

  • We collect your name, address, email address, zip code, telephone number, date of birth, phone number, and other similar personal identifiers when you create an account with us or it is provided to us. We use this information to provide our Services, as well as to respond to your requests.
  • We collect your IP address automatically when you use our Services. We use this information to identify you, gauge online activity, and measure the effectiveness of online services, applications, and tools.
  • We collect your Device ID automatically when you use our Services. We use this information to monitor your use and in furtherance of providing our Services to you.
  • Other personal information, such as personal information you provide to us in relation to a survey, comment, question, request, article download or inquiry and any other information you upload to our application.

CUSTOMER RECORDS INFORMATION AND PERSONAL DATA PROTECTED AGAINST SECURITY BREACHES (CAL. CIV. CODE 1798.80(E))

  • We collect your name, phone number, username, password, company name, job title, business email address, and department when you create an account with us or provided to us. We use this information to provide our Services and to respond to your requests.
  • We may collect banking information in order to provide the Services.
  • We collect life or health insurance or other financial services information directly from you or from records provided to us. We may use this information to provide you with the Services.

PROTECTED CLASSIFIED INFORMATION

  • We do not collect protected classified information.

COMMERCIAL INFORMATION

  • When you engage with us, we create records of your interactions with us and the Services provided. We use this information to measure the effectiveness of our Services and use this information to better calibrate our assessment tool.

BIOMETRIC INFORMATION

  • We do not collect any biometric information about you.

INTERNET OR OTHER SIMILAR NETWORK ACTIVITY

  • We collect information regarding your interaction with our Website. This includes device(s) used to access the services and information regarding your interaction with our Website or Services and other usage data.

GEOLOCATION

  • As described above, we collect your IP address automatically when you use our Site. We can determine your general location based on the IP address, but not your precise geolocation.  Riverbend does not collect data related to your precise geolocation.

AUDIO/VIDEO DATA

  • If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of the call. We may collect sensory information, the content, audio and video recordings of conference calls between you and us that we record where permitted by you and/or the law. We do not collect thermal, olfactory, or similar information.

PROFESSIONAL OR EMPLOYMENT RELATED INFORMATION

  • We collect business information, including your name, company, and job title, and business contact details from you. We use this information to reach out to you in furtherance of the provision of our Services.

EDUCATION INFORMATION

  • We do not collect any information about the institutions you have attended.

SENSITIVE PERSONAL INFORMATION (See Below)

Sharing your Data and the Recipients of your Personal Information

We share personal information with third parties for business purposes. The categories of third parties to whom we disclose your personal information may include: (i) our service providers and advisors, (ii) strategic partners; and (iii) analytics providers.

When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performance of the contract.  The CCPA and CPRA prohibit third parties who receive the personal information we hold from selling it unless you have received explicit notice and an opportunity to opt-out of such downstream sales.

Either we or our Service Providers may use your information for the following Business Purposes (as defined in the CCPA and CPRA) on a day-to-day basis:

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer's experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
  • Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

Do We Sell or Share Your Personal Information?

As mentioned above, we do not sell your personal information as currently defined under the CCPA and as amended by the CPRA, meaning that we do not rent, disclose, release, transfer, make available or otherwise communicate your personal information to a third party for monetary or other consideration. We will not sell your information unless we modify this Privacy Policy and take the additional steps required under the CCPA.

While we do not sell Personal Information for monetary value, we may share it with a third party or disclose it to a service provider or contractor in furtherance of a business purpose.  In accordance with the CPRA, you have the right to opt-out of Riverbend sharing or otherwise disclosing your personal data. If you choose to opt-out of Riverbend sharing your data, you can do so by emailing us at privacy@riverbendindustries.com.

If we do share your Personal Information with a third party, Riverbend shall enter into an agreement with such third party, service provider, or contractor that: (1) specifies that the personal information is disclosed by Riverbend only for limited and specified purposes; (2) obligates the third party, service provider, or contractor to comply with applicable obligations under the CPRA and obligate those persons to provide the same level of privacy protection as required by the CPRA; (3) grants Riverbend rights to take reasonable and appropriate steps to help ensure that the third party, service provider, or contractor uses the personal information transferred in a manner consistent with the Riverbend' obligations under the CPRA; (4) requires the third party, service provider, or contractor to notify us if it makes a determination that it can no longer meet its obligations under the CPRA; and (5) grants Riverbend the right, upon notice, including under (4), to take reasonable and appropriate steps to stop and remediate unauthorized use of Personal Information.

Under the right to delete provisions of the CPRA, Riverbend will enter into an agreement with a third party that (1) the service provider or contractor shall cooperate with the Company in responding to a verifiable consumer request; and (2) that at the direction of Riverbend, shall delete, or enable Riverbend to delete, and shall notify any of its own service providers or contractors to delete, personal information about the consumer collected, used, processed, or retained by the service provider or the contractor.

Additionally, the service provider or contractor shall notify any service providers, contractors, or third parties who may have accessed personal information (requested for deletion) from or through the service provider or contractor, unless the information was accessed at the direction of Riverbend, to delete the consumer's personal information, unless doing so proves impossible.  A service provider or contractor shall not be required to comply with a deletion request submitted by the consumer directly to the service provider or contractor to the extent that the service provider or contractor has collected, used, processed, or retained the consumer's personal information in its role as service provider or contractor to Riverbend.

How Long Do We Keep Your Data?

For each of the categories of personal data and for the sensitive personal data, below please find information regarding how long we keep such data or how we will decide to dispose of such data.

  • Personal Identifiers:
    • We collect this data as provided by you to us, and we utilize this data in furtherance of providing Services to you. We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Customer Records Information:
    • We collect this data when you create an account with us and use it to provide Services to you. We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Protected Classified Information Under California Law:
    • We collect information about you, including your age and date of birth, when you create an account with us or if you provide this information to us. We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes
  • Commercial information:
    • When you create an account or otherwise engage with us via our Website or app, we create records of your interactions with us and the Services provided. We utilize this information to measure the effectiveness of our Services. We keep the data for as long as it's needed to provide Services to you, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Biometric Information:
    • Riverbend does not collect any biometric data.
  • Internet and other electronic network activity:
    • We collect information regarding your interaction with our Website. This includes device(s) used to access the Website and information regarding your interaction with our Website or in the provision of our Services to you. We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Geolocation Data:
    • As described above, we collect your IP address automatically when you use our Site. We can determine your general location based on the IP address, but we do not and cannot determine your precise geolocation. We keep this data until we determined that it is no longer needed to achieve our business-related purposes, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Audio, electronic, visual, thermal, olfactory, or similar information:
    • If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of such call.  We may collect the content, audio, and video recordings of conference calls between you and us that we record where permitted by you and/or by law.  We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.  We do not collect thermal, olfactory, or other similar information.
  • Professional or employment-related information:
    • We collect business information, including your name, company, job title, and business contact details from you which you provide to us. We use this information in furtherance of our Services.  We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.
  • Sensitive Personal Information (See Below).

Do We Use your Data for Automated Decision Making?

            We do not use your data for automated decision making (i.e. data profiling) purposes.

How to Exercise Your Rights Under the CCPA/CPRA

Under the CCPA and CPRA you have the right to find out about the personal information that we have collected and how that information has been used or disclosed. You also have the right to request that we delete or correct your personal information (and/or opt-out of the sale or sharing of your personal information).

If you wish to exercise any of these opt-out rights, or if you would like additional information, please contact us at the following email address: privacy@riverbendindustries.com, or call us at the following toll-free number: (888) 700-0096.

  1. The Right to Access and Know About Personal Information Collected, Disclosed, or Shared

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties to whom we disclose that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, identifying the personal information categories that each category of recipient obtained.

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

  1. The Right to Request Deletion of Your Personal Information by Riverbend and Third Parties

Subject to certain exceptions, you have the right to request that we delete any of all of your personal information that we collected from you and retained over the past twelve (12) months. Please bear in mind that deletion of your personal information may not allow Riverbend to continue to provide the Services to you.  Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers or contractors to delete) your personal information from our records, unless an exception applies. Additionally, upon receiving a verifiable consumer request, we will notify all third parties to whom Riverbend Inc. has shared such personal information to delete the consumer's personal information, unless doing so is proven to be impossible or involves disproportionate effort.  You may request that only a portion of your information be deleted.

We may deny all or part of your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated based on our ongoing business relationship with you, or otherwise perform our agreement with you
  • Help to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for those purposes.
  • Debug products to identify and repair errors that impair existing intended functionality
  • Exercise free speech or ensure the right of another consumer to exercise their right of free speech or other right provided for by law
  • Engage in public or peer reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the business's deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if the consumer has provided informed consent
  • To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer's relationship with the business and compatible with the context in which the consumer provided the information
  • Comply with a law or a legal obligation

Riverbend Inc. may maintain a confidential record of deletion requests solely for the purpose of preventing the personal information of a consumer who has submitted a deletion request from being sold, for compliance with other laws, or for other purposes solely to the extent permissible under the CPRA.

  1. The Right to Opt-Out of the Sharing of Your Personal Information

"DO NOT SELL OR SHARE MY INFORMATION"

The CCPA and CPRA provide you with the right to opt out and stop businesses from selling or sharing your personal information.  This right applies to all California consumers ages 16 or older and may be exercised at any time.

The right to opt out of sharing personal information includes sharing with a third party even when there is no exchange of consideration between the parties. This can include the right to opt out of Riverbend Inc. using technologies like cookies and pixels to track you across other websites, apps, or services that then share that information with ad networks to deliver targeted advertisements to you.

If you are 16 years of age or older, you have the right to direct us to not share your personal information at any time (the "right to opt-out"). Our websites and products are not intended for minors. We do not sell or share the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization to sell or share (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sharing may opt-out of future sharing at any time.

How to exercise this right:

  • By contacting Riverbend Inc. at the toll free number: (888) 700-0096; or
  • By sending an email to the following address: privacy@riverbendindustries.com, providing specific details of your request

Do Not Track. We do not track our customers over time and across third party websites to provide targeted advertising and, therefore do not respond to Do Not Track (DNT) signals. 

  1. The Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA or CPRA rights, and will not engage in the following behaviors:

  • Denying you goods or services
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • Providing you a different level or quality of goods or services
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services
  • Retaliating against an employee, applicant for employment, or independent contractor as defined under the CPRA, for exercising their rights under the CPRA.

When you exercise these rights and submit a request to us, we will verify your identity by asking for information about your relationship with Riverbend Inc., such as an email address on file or other methods of verification as allowed under the CCPA and CPRA.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

  1. The Right to Correct Inaccurate Personal Information

You shall have the right to request that we correct any inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information. If Riverbend Inc. collects your personal information we shall disclose, pursuant to the CPRA, section 1798.130, your right to request correction of inaccurate personal information, which you may do by contacting us at the following email address: privacy@riverbendindustries.com. Or by calling us at the following toll-free number: (888) 700-0096.

If Riverbend Inc. receives a verifiable consumer request to correct inaccurate personal information, we shall use commercially reasonable efforts to correct the inaccurate personal information, as directed by you pursuant to your rights under the CPRA. We shall also ask any third parties and service providers to whom information has been shared with to correct or delete your personal information upon your request.

  1. The Right to Limit Use and Disclosure of Sensitive Personal Information

For purposes of the CPRA, sensitive personal information ("SPI") includes the following personal information:

  • Any communications that you have with a third-party.
    • Riverbend does not collect any data related to communications you have with a third-party
  • Biometric data processed to identity an individual
    • Riverbend does not collect any biometric data
  • Data about sexual orientation or sex life
    • Riverbend does not collect any information regarding sexual orientation or sex life.
  • Financial account details in a combination (e.g. card number and password) that gives or provides access to an account.
    • Riverbend does not collect any of this data related to financial accounts.
  • Genetic data
    • Riverbend does not collect any genetic data
  • Government-issued numbers (such as a social security number or a number on a passport, or driver's license number).
    • Yes, Riverbend does collect driver's license numbers and passport numbers in certain circumstances. Riverbend also collects SSNs via employer contribution files (Riverbend' internal systems utilize alternate IDs in place of SSNs for use in any data transfers).
  • Health Data
    • Riverbend does not collect any health data.
  • Philosophical or religious beliefs
    • Riverbend does not collect any information related to philosophical beliefs.
  • Precise geolocation
    • Riverbend does not collect any data related to precise geolocation.
  • Racial or ethnic origin
    • Riverbend does not collect any data or information related to racial or ethnic origin
  • Union membership
    • Riverbend does collect information about union membership. We keep this data for as long as it's needed to provide Services to you, or as may be required under applicable law, and will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.

Please note that any information that is already publicly available shall not be considered SPI or personal information.

With regard to any of the data from the above-listed categories which Riverbend does collect, Riverbend utilizes the data in furtherance of providing Services to you, and will keep the data for as long as it's needed to provide Services to you, or as may be required under applicable law, and we will decide to dispose of this data when it is no longer needed to achieve our business-related purposes.

Our use and disclosure of your SPI is limited to those uses which are necessary to perform the Services reasonably expected by an average consumer who requests such Services, including the following Services:

  • to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for security and integrity
  • To debug to identify and repair errors that impair existing intended functionality
  • To perform services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business or
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured for, or controlled by Riverbend Inc., and to improve, upgrade, or enhance the service or device that is owned, manufactured for or controlled by Riverbend Inc.

Riverbend only uses SPI to provide the Services.  As such, the use of your SPI is already limited to uses in furtherance of the provision of our Services to you, as we do not use it for other non-Services related purposes.  As such, since use of your SPI is already limited to the provision of the Services to you and not used for any other purpose, your right to limit the use of your SPI to the provision of Services is already attained and exercised.

  1. Right Against Automated Decision Making 

Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. We do not foresee that any decisions will be taken about you using automated means, however we will notify you if this position changes. 

Authorized Agents

You may authorize a natural person or a business entity registered with the California Secretary of State to act on your behalf to make a request to know or to delete your personal information.

To do so, you must (i) verify your identity to Riverbend Inc. and provide that authorized agent written permission to make such a request or (ii) provide the authorized agent with power of attorney pursuant to the California Probate Code sections 4000 to 4465.

The authorized agent must include those authorizations in the verifiable consumer request.

Security Procedures

Riverbend Inc. shall implement reasonable security procedures and practices appropriate to the nature of the personal information collected about a consumer to protect the personal information from unauthorized or illegal access, destruction, use, modification, or disclosure.

Timeframe for Disclosure

If a consumer requests disclosure of required information, a consumer's right to request required information beyond a 12-month period, and a business's obligation to provide such information, shall only apply to personal information collected on or after January 1, 2022.

Children 16 and Under

We do not knowingly collect, solicit, or share personal information from children under the age of 16. If we have knowledge that a child under 16 has submitted personal information in violation of this Policy, we will delete that information as soon as possible. If you believe we may have obtained information in violation of this Policy, please email us at the following address: privacy@riverbendindustries.com, or call at the following toll-free number: (888) 700-0096.

Questions About The CPRA?

If you have questions or concerns regarding this statement, you should first contact us via email at privacy@riverbendindustries.com.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes. If we are required by applicable data protection laws to obtain your consent to any material changes before they come into effect, then we will do so in accordance with law.

California Shine the Light Law

If you are a California resident and have an established business relationship with us and want to receive information about how to exercise your third party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail).  You may contact us in two ways. Send an email to privacy@riverbendindustries.com

Alternatively, you may contact us at:
Riverbend, Inc.
425 South Financial Place,
Suite 3100
Chicago, IL 60605
Attn:   Your California Privacy Rights
c/o Privacy Administrator

For requests sent via email, you must put the statement "Your California Privacy Rights" in the subject field of your email.  All requests sent via postal mail must be labeled "Your California Privacy Rights" on the envelope or post card and clearly stated on the actual request.  For all requests, please include your name, street address, city, state, and zip code.  (Your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our own recordkeeping.) We will not accept requests via the telephone or by facsimile.  We are not responsible for responding to notices that are not labeled or not sent properly, or do not have complete information.

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to the following address: privacy@riverbendindustries.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Changes in this Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time by posting an amended version of the statement on our Sites.  Please refer to this policy regularly. If at any time we decide to use personal information in a manner different from that stated at the time it was collected, we will notify you either on the panel homepage of our Sites or via email.

Contact Us

If you have questions or concerns with respect to our Privacy Policy, you may contact us at privacy@riverbendindustries.com.